SatisfAI is a sponsor of the FINTECH360 conference

SatisfAI — an omnichannel AI Customer Experience Platform that is redefining how companies manage customer experience and customer care.

It unifies all customer touchpoints — call centers, branches, retail, and digital channels — into a single system, enabling full control over customer experience. The platform analyzes 100% of interactions in real time, capturing signals such as tone, pauses, emotion, and behavioral patterns, and turning them into actionable management decisions.

This enables:
• customer-level visibility into real experience and satisfaction across all channels
• employee-level insights into service quality and performance dynamics
• company-level transparency, enabling data-driven decision-making

SatisfAI acts as a Customer Experience Mission Control, giving top management the ability to understand — at any moment — what is happening across the business, where customers and revenue are being lost, and why.

The platform is built as a modular system and includes:
• CX Core — feedback management and analytics
• AI Intelligence — 100% interaction analysis and automated QA/QM
• Real-Time Assist — live support for agents during interactions
• Automation — workflow automation and knowledge management

Today, SatisfAI is already used in the banking sector, helping organizations improve service quality and directly impact business performance.